How I work
No mystery process, no "discovery phases" that turn into four months. Here's exactly what happens from first call to delivery.
Scoping call
Free · 30 minutesYou tell me the problem. I tell you honestly whether I'm the right person to help. No pitch deck, no sales funnel. If I'm not the right fit, I'll point you to someone who is.
Proposal
Within 48 hoursIf we're a fit, I send you a written proposal: scope, timeline, deliverable, price. Fixed. Read it, push back on anything, sign when ready.
Kickoff
Week 150% deposit. Kickoff session with your team. Access to relevant systems. Project channel created in Slack or your preferred tool.
Build
Weeks 2 to NI work. Weekly written updates. Mid-engagement check-in call. You see work in progress, not just finished deliverables.
Delivery + handoff
Final weekFinal deliverable, walkthrough session, written documentation, knowledge transfer. 50% final payment. 30 days of support included.
Process FAQs
How much access to our systems do you need?
Depends on scope. For an audit: read-only access to analytics, CRM, and relevant tools. For a build: write access to the specific systems being integrated. I work in sandboxed environments where possible and never retain access after handoff.
How do you handle NDAs and confidentiality?
Standard NDA is included in every engagement agreement at no extra cost. I don't discuss client work publicly without permission. Case studies are published only with explicit client sign-off.
Can you work within our existing tech stack?
Usually yes. I'll flag during scoping if your stack creates constraints — there are some legacy environments where an AI layer would cost more to integrate than it's worth.
What happens if scope changes mid-project?
We re-scope explicitly. I'll write a short scope change document with the new deliverable, timeline adjustment, and price delta. You sign off before any extra work begins. No stealth change orders.
What's your availability like?
I run 2–3 active engagements at a time. If I'm near capacity, I'll tell you during the scoping call and we'll schedule accordingly.